Frequently Asked Questions

How long have you been in business?

The Goldsmiths has been in business for 22 years.

What sets your business apart from competitors?

We are actually master jewelers and are very experienced with metal work with the latest technology, including laser welding.

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How long does it take to repair my glasses?

All glasses are usually shipped back within 24 hours of receiving.

Will my glasses be as good as new when I get them back?

No, but we often hear that it is hard to tell where they have been repaired.

Will the repair hold?

We give a life time guarantee for all of our repairs.

Do I need an appointment?

No appointment necessary.

Where are you located?

In Medford, Oregon. See our Location Page

When are you open?

10am-5pm Monday through Friday and 11pm-4pm on Saturday.

What if I can't bring my glasses in?

See Shipping Page

Do you sell frames?

No.

My Titanium frames broke, can you repair them?

Yes, we have the latest technology using laserstar welder.

What about Sunglasses?

We can do the same repairs on sunglasses as we do on all eyeglass frames.

Can plastic be repaired?

Sometimes, depending on type, style and location of break.

Are new parts available for my eyeglass frame?

We do stock thousands of new parts.